Getting started with Six Sigma

There are three key feature of Six Sigma Improvement Process:

• Customers
• Processes
• Employees 

The Customers:

Customers are the center of company they speak about quality. They expect reliability, performance, on-time delivery of services, clear and correct transaction processing and competitive prices. In every attribute that influences customer’s perception we know that just been good is not at all enough. It is necessity Delight Customers. 

The Processes:

Quality requires us to look at our business from the customer's point of views not ours. In other words we should look at our processes from the inside and outside. By analyzing the transaction lifecycle from the customer's needs and processes, we can discover what are they feeling and seeing. With this knowledge we will be able to identify areas where we can add significant improvement or value from their perspective. 

The Employees:

A company should involve all its employees in the Lean Six Sigma program. Company must provide incentives and opportunities for employees to focus on their talent and ability to understand and satisfy customers.

It is important to Six Sigma that all team members should have well-defined roles with measurable and quality objectives.