SubjectCoach Frequently Asked Questions

SubjectCoach is an Australian adaptive online learning platform covering Foundation to Year 10 and senior-secondary practice for VCE, HSC, QCE, WACE and SACE. Built by educators and trusted by schools and families for more than 12 years, SubjectCoach helps students build real confidence in Maths, English and Science through interactive practice, NAPLAN preparation, selective school prep, worksheet generators and dedicated senior-subject skill builders.

Over 57 million questions have been answered on SubjectCoach to date, and every skill is mapped to the Australian Curriculum V9 and the relevant senior study designs.

SubjectCoach is designed for parents, schools and tutors who want a single platform for curriculum-aligned online practice.

• Parents and home-schooling families who want a structured, curriculum-aligned way to help their children practise at home.
• Schools that need a single platform to manage classrooms, assign practice tests and track whole-class progress.
• Tutors who want ready-made, curriculum-aligned resources and progress-tracking tools for their students.

SubjectCoach covers Foundation to Year 10 across Maths, English and Science, NAPLAN for Years 3, 5, 7 and 9, selective and scholarship prep for Years 4–6, and senior-secondary practice (Year 11–12) for VCE, HSC, QCE, WACE and SACE.

Our senior skill builders cover eight Year 11–12 subjects:

• Mathematical Methods (Units 1–4)
• Specialist Mathematics (Units 1–4)
• English (Units 1–2)
• Physics
• Chemistry
• Biology
• Accounting
• Economics

Each senior skill builder is aligned to the VCE, HSC, QCE, WACE and SACE study designs.

Yes — every question, worksheet and skill on SubjectCoach is mapped to the Australian Curriculum V9. The platform is built for Australian and New Zealand students and is designed to complement what your child learns at school.

A SubjectCoach subscription unlocks the full suite of learning tools: adaptive skill builders, NAPLAN practice, selective and scholarship prep, senior-secondary practice, worksheet generators and 200+ NAPLAN Writing Prompts.

• Adaptive Skill Builders for Maths, English and Science (Foundation to Year 10).
• NAPLAN practice tests with detailed strand analysis for Years 3, 5, 7 and 9.
• 200+ NAPLAN Writing Prompts (narrative and persuasive) with guidance and tips.
• Selective & Scholarship preparation for NSW Selective, Opportunity Class (OC), Victoria Selective Entry, ACER and Edutest.
• Senior-secondary skill builders for Year 11–12 Mathematical Methods, Specialist Mathematics, English, Physics, Chemistry, Biology, Accounting and Economics (VCE/HSC/QCE/WACE/SACE aligned).
• Virtual labs including the Maths Playground, Chemistry Lab, Physics Lab and interactive Periodic Table.
• 300+ Maths and 20+ English worksheet generators with answer keys.
• Typing Tutor, online quizzes, trivia games, video lessons and more.

The AI Essay Reviewer and NAPLAN Writing Reviewer are not included in the subscription — they run on separately purchased credits (see below).

Each skill on SubjectCoach has set difficulty levels, and the platform automatically moves students up or down based on how they answer. When a student answers correctly the system progresses them to harder questions; if they struggle, it drops them back down. Wrong answers trigger step-by-step explanations and, where relevant, video help, so children learn why they were wrong rather than just that they were wrong. Large question pools mean students can practise the same skill many times without repeating the exact same problem.

SubjectCoach provides detailed NAPLAN strand-level analysis so parents and teachers can see exactly which curriculum strands a student needs to work on. Our NAPLAN practice covers Numeracy, Reading, Writing and Language Conventions for Years 3, 5, 7 and 9 — and unlike most platforms, we break results down by strand rather than just giving a single overall score.

Yes — SubjectCoach offers online preparation for NSW Selective High School, Opportunity Class (OC), Victoria Selective Entry, ACER scholarship and Edutest. Content covers Thinking Skills, Mathematical Reasoning, Reading Comprehension and Writing practice at the level each exam requires.

Yes — SubjectCoach has dedicated senior-secondary skill builders across eight Year 11–12 subjects, aligned to the VCE, HSC, QCE, WACE and SACE study designs.

• Mathematical Methods (Units 1–4) — functions, calculus, probability and statistics.
• Specialist Mathematics (Units 1–4) — complex numbers, vectors, differential equations, proof and integral calculus.
• English (Units 1–2) — analytical writing, argument analysis and language analysis.
• Physics — motion, forces, electricity, waves, quantum and nuclear physics.
• Chemistry — atomic structure, bonding, stoichiometry, equilibrium, organic chemistry and analytical techniques.
• Biology — cells, genetics, evolution and human biology.
• Accounting — recording, reporting and analysis.
• Economics — micro, macro, markets and policy.

Each skill builder breaks the study design into individual skills you can practise one at a time, with worked solutions and visual explanations. SubjectCoach also includes interactive virtual labs: the Maths Playground, Chemistry Lab, Physics Lab and interactive Periodic Table.

The AI Essay Reviewer and NAPLAN Writing Reviewer are credit-based tools — they are not included in any SubjectCoach subscription and must be purchased separately as review credits.

• One credit = one essay review. Each submission uses one credit, regardless of length, so please proofread carefully before submitting — accidental or incomplete submissions still consume a credit.
• Essays can be typed, pasted or uploaded as a .docx file, up to a maximum of 1,500 words per submission.
• AI-powered feedback is generated in about 30–60 seconds and includes scores, grammar corrections, structure and argument analysis, and actionable improvement advice.
• The same credits work for both the AI Essay Reviewer and the NAPLAN Writing Reviewer.
• Every reviewed essay is saved in your review history for future reference.
• Credits are valid for 12 months from the date of purchase and are non-refundable.

You can buy credits as a single review or as a discounted bulk pack from the Essay Reviewer page.

The 200+ NAPLAN Writing Prompts are writing practice ideas included free inside your subscription; the AI Essay Reviewer and NAPLAN Writing Reviewer are credit-based tools that actually score and give written feedback on a completed piece of writing.

Use the Writing Prompts library to generate ideas and practise drafting. When your child is ready for detailed, rubric-style feedback on a finished essay, submit it through the AI Essay Reviewer (or NAPLAN Writing Reviewer for NAPLAN-style persuasive/narrative pieces) using credits.

Yes — SubjectCoach runs in any modern web browser on computers, tablets and phones. There is no app to download. Just log in and your child can practise at home, at school or on the go.

Yes — SubjectCoach offers 300+ Maths and 20+ English worksheet generators, each producing fresh printable worksheets with answer keys. Every time you click generate you get a new worksheet, making them ideal for homework, classroom activities and offline practice.

SubjectCoach is a paid platform — every learning tool requires either an active subscription or purchased credits. Skill builders, NAPLAN practice, worksheet generators, selective and scholarship preparation, senior-secondary tools and all other practice content require an active subscription. The AI Essay Reviewer and NAPLAN Writing Reviewer are credit-based tools that must be purchased separately on top of (or independently of) a subscription. New subscription accounts are covered by a risk-free money-back guarantee so you can try the platform with peace of mind (see the refund question below).

SubjectCoach offers three plan families — Parent, School and Tutor — each available with monthly or yearly billing.

• Parent plans for families (up to 4 students per parent account).
• School plans for primary and secondary schools, with bulk accounts for teachers and students.
• Tutor plans for private tutors who want classroom tools to manage their students.

See our pricing page for current rates and inclusions.

A SubjectCoach parent account supports up to four students. You choose how many students you need when you subscribe, and each student gets their own login, progress tracking and assignments.

SubjectCoach charges your card immediately when you subscribe, and then automatically on each monthly or yearly renewal date until you cancel. Invoices are emailed to your registered account email address after every successful payment and renewal.

Yes — you can cancel any time from your SubjectCoach dashboard under Plan Management. Cancelling stops auto-renewal, and your subscription remains active until the end of the current billing cycle. Cancelling does not delete your account; you can re-subscribe whenever you’re ready.

SubjectCoach offers a risk-free money-back guarantee on new subscription accounts only: 24 hours for new parent accounts and 7 days for new school accounts, with a 1.75% credit-card processing fee deducted.

• New parent accounts: full refund (minus 1.75% card processing fees) within 24 hours of your initial payment.
• New school accounts: full refund (minus 1.75% card processing fees) within 7 days of your initial payment.

We do not offer partial refunds. Renewed subscriptions are final and not eligible for a refund. Essay Reviewer credits (AI Essay Reviewer and NAPLAN Writing Reviewer) are also non-refundable and are valid for 12 months from the date of purchase.

Yes — you can adjust your SubjectCoach plan once per billing cycle from your dashboard under Plan Management. That means once a month on a monthly plan, or once a year on a yearly plan. Upgrades and downgrades are applied automatically on your next renewal date.

SubjectCoach accepts all major credit and debit cards — Visa, Mastercard, American Express and Discover — processed securely through Stripe. Stripe is a fully PCI-compliant payment provider, meaning your card is never stored on SubjectCoach servers. Schools needing to pay by invoice should contact our sales team.

Log in and go to your dashboard → Settings → Credit Card Management, then add your new card. The old card is replaced for future renewals. SubjectCoach never sees or stores your full card number — your card is held securely by Stripe on our behalf.

Yes — SubjectCoach emails an invoice to your registered account email address after every successful payment and renewal.

No — the price on the SubjectCoach pricing page is the price you pay. The only deduction that ever applies is the 1.75% credit-card processing fee, and that only applies if you request a refund inside the money-back guarantee period.

Create a parent account, choose a plan from the SubjectCoach pricing page and add your child (or children, up to four). From your parent dashboard you can assign practice, generate worksheets, run pre-assessment tests and track progress in real time. View parent plans.

SubjectCoach school plans include bulk account creation for teachers and students, classroom management, assignment tools, live whole-class practice drills and detailed NAPLAN strand-analysis reporting. Once your school plan is activated, your administrator invites teachers, who in turn set up their own classrooms and students. Contact our support team for a walkthrough or to discuss school pricing.

SubjectCoach tutor plans unlock the full library of curriculum-aligned content plus student management, assignment creation and progress tracking. Tutors can run structured practice sessions with multiple students from a single dashboard.

Yes — home schooling is one of the most popular use cases for SubjectCoach. Home-schooling families get structured, curriculum-aligned coverage from Foundation to Year 10 across Maths, English and Science, with adaptive difficulty, progress reports and unlimited worksheet generation, all in one platform.

Yes — SubjectCoach runs promotions on the pricing page from time to time and accepts gift vouchers at checkout. If you have a voucher code, apply it before you complete payment to receive the discount.

Click Forgot Password on the sign-in page and enter the email address you used when you registered — SubjectCoach will email you a reset link. If it doesn’t arrive within a few minutes, please check your junk/spam folder before contacting support.

Check your junk/spam folder first — most missing emails end up there. If it’s still missing, email support@subjectcoach.com and we’ll sort it out for you.

Cancel your subscription from your dashboard, then email support@subjectcoach.com asking us to close your account. Please allow up to 72 hours for the request to be processed.

The fastest way is the SubjectCoach Contact Us form, or email support@subjectcoach.com directly. We aim to respond to all enquiries within one business day.

SubjectCoach is proudly Australian — developed and supported from Victoria, with servers hosted inside Australia. Content is built for Australian and New Zealand students and aligned to the Australian Curriculum.

Yes — SubjectCoach is a closed learning environment with no public chat, no advertising and no exposure to outside content. Each child practises inside their own account, and parents and teachers control which skills, assignments and practice tests a student can access. For full detail, see our Privacy Policy.

No — SubjectCoach never stores your card number. All payments are processed by Stripe, a fully PCI-compliant payment processor, who securely handles your card on our behalf.

Your SubjectCoach account data is hosted on Australian servers and protected with industry-standard encryption in transit. Student progress and personal details are only visible to the parent, teacher or school that owns the account. See our Privacy Policy and Terms of Service for full details.

SubjectCoach will never ask you for your password or credit-card details by email. All legitimate emails come from addresses ending in @subjectcoach.com. If you receive anything suspicious, don’t click any links — forward it to support@subjectcoach.com so we can investigate and alert other users.